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I have pd premiums to kanawha l t c ins since 2002.I have been dealing with kanawha for 7 loooonnnngggg months.my husband requires home health care. i have made dozenz of calls, fax, emails, proof of care for my husband.i havent seen a penny.it seems it will take legal...
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#1251165
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yes, and they refer me back to cigna my husband has been employed with the Fort Worth Transportation for 30 plus years. had a stroke and I have been going back and forward. with these people. he took out this insurance on his job. All I ask them for a summary annual...
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#1227003
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Kanawha claim department puts undue stress on elderly customers in need of assisted living. After months of appealing claim was approved Now going through the same process for recertification. We would do better to take the monies (monies out of our personal funds)...
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1.0
#1210206
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In my opinion, the Policyholders Department made a poor PR decision when opting not to forgo a $35.00 fee for a mis-step on the part of an 81 year old customer when the mis-step could have been caught by a diligent CSR. I omitted a digit when filling in the Bank...
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I liked
  • Csr taking phone calls
#1189930
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My mother has been paying $1200/yr since 2004 for her long term policy. It states that she has no waiting period. She has never, ever used it. In October, she requested a Home Health Aide. They provided it. Never made mention of any charges. Her policy states it has no...
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1.0
#1137346
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Contacted number given and no one seems to know squat...... transferred 6-7 times and got disconnected twice...... given 4 different numbers to call to no avail...... Humana insurance company own them and that makes me wonder about them..... finally sent highlighted...
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#1070180
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This company has no consistency. They put you on hold 15 min just locate documents. Half of the time they lose your claims. WHen they need to "research" something - don't expect a call back. They must outsource overseas because half the reps have an accent and don't...
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#1048348
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Try to avoid this company. They seem to be pretty *** heartless. My mom is been in palliative/hospice care for over a year. It took over 6 months for this long term care insurance to originally kick in with the help of my mothers social worker, whom has made numerous...
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Anonymous
E Hayslett

I would definitely agree. Customer service is horrible. Certification process is too long and they ask for the same info repeatedly. Recertification process is too frequent an...

Anonymous
Mary Allen

We have found the same to be true. My mother-in-law is in assisted living due to advanced Parkinson's, and every six months they have to "review" her need for assisted Living....

1.0
#1034381
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My grandmother has a long-term care policy with Kanawha. She's in a nursing home and we have been attempting to get the claim filed and and paid for 6 months. They keep requesting more documents that are similar or the same as documents already provided. It sure...
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#934690
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I have a lifetime paid, all-inclusive, long-term health insurance policy. I have had to use my policy several times for in home care. EVERY TIME I have made a claim this insurance company has delayed my payment for months with various excuses including they need...
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judyec1
judyec1

I forgot to include that Kanawa Insurance does not have an e-mail address to communicate. Very archaic company.

1.0
#883581
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